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Main features Compatible with all operating systems Defining a custom workflow for creating tickets Activating an autoresponder system Responsive system for use on mobile devices 2. Mantis Bug Tracker Mantis Bug Tracker Tutorial ( Source ) Overall rating: 4.0/5 Number of reviews: 91 Overview Mantis Bug Tracker is generally used to track defects in software, but it is also a great open source option for technical support. It is highly configurable and allows agents to choose the email notifications they prefer. It is possible to define, for example, filters with the minimum severity of problems about which you want to receive notifications. There are various levels of access for different users and changes to tickets are recorded in audit trails.

A special feature of Mantis Bug Tracker is the plug-in system. The more than 90 available on the MantisBT-plugins page on GitHub help, for example, to send a notification via Twitter or SMS messages when an issue is resolved or update the status in external project management programs. upgrade value Mantis Bug Tracker is a completely free tool, which means there is no premium plan. However, for users who need a more complete version, the same Phone Number List company has created the MantisHub system , which includes several integrations, Kanban-style boards and a time manager for each ticket. MantisHub's most basic plan starts at $22.95 (approx. R$ 127) per month for the annual package or $29.95 (approx. 163) per month for the monthly package. Users of Mantis Bug Tracker can switch to MantisHub – the company offers the possibility to hire an expert to help with the implementation for a fee.



Main features Define user access by project and role Tracks resolved issues via RSS feeds Revision control of text fields and notes Graphic relationships between problems 3. osTicket osTicket Tutorial ( Source ) Overall rating: 4.3/5 Number of reviews: 45 Overview With osTicket, it is possible to associate SLAs with help topics, departments or ticket filters and configure alerts for expiration dates and notifications for missed deadlines. The customer portal contains all help requests and responses for later access. osTicket has most of the features offered by help desk software, including filtering to forward incoming email tickets to the appropriate agent, web forms, and phone calls. Autoresponder helps you configure workflows by issue type. You can also use predefined responses. In addition, the system offers dashboard reports. upgrade value osTicket offers two premium packages that include technical support for the system, as well as help with maintenance and updates. The Cloud-hosted costs US$ 9 (approx. R$ 49) per month per agent and the Virtual Appliance has its price under consultation, since it offers the possibility of customization.