How to manage IT processes with Runrun.it

julekhakhatun23

Standardization, agility and access to information are terms that permeate IT processes . Increasingly necessary in companies of different sizes, IT project management has challenges that can be solved by using the right tool to map processes and organize the workflow.

In this use case, we will show Runrun.it 's resources for development and support teams to manage IT processes in a practical, integrated and efficient way. Check out!

Runrun.it in the IT requests process  
Requests to IT or opening tickets is one of the main processes present in the workflows of IT teams. Requests from customer service or internal teams are long and go Phone Number List  through IT processes such as access requests, software licenses, password resets, system or electronic equipment slowdowns, and so on.

The solution for each of these requests is the standardization of processes , so that all services follow the planned steps and resolve the requesters' problems, ensuring good service provision.  

For this, it is worth having a process management platform such as Runrun.it , which brings visibility to all IT processes and facilitates the ordering of tickets according to their characteristics.

On the platform, process management can be performed in different ways, which focus on mapping and controlling operations and keeping managers and customers informed about the steps taken.

Using the request forms
Functionality developed with the aim of streamlining the workflow, Runrun.it forms allow requests sent to IT teams to be transformed into tasks with complete information by filling out a questionnaire.

The application is very simple: to centralize all the details in one place, it is possible to create a personalized call opening form with response fields that will extract customer questions and problems.



Forms facilitate the process of sending requests to IT teams
After completing and sharing the request, the information collected enters the Runrun.it kanban board in a task format, with all points described, promoting quick resolution of incidents and keeping the workflow free from noise and rework.

Creating specific tasks
For small companies that have a lower rate of complications, orders can be managed by creating tasks for the requests made, so that detailed orders are organized in a safe place to be accessed again when necessary.

Functional, Runrun.it 's task models have spaces for including data relating to the request, the classification of the type of activity that will be carried out, the allocation of those responsible, the definition of deadlines, checklists and other fields that do not leave no essential information from outside.