The main characteristic of this quality

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Get access to out-of-the-box reports that analyze key metrics like calls made, email responses, and appointments made. With these functions, it will be very easy to check the progress towards the achievement of your sales goals.But intangible aspects such as excellent quality also stand out as high added values .  is that it is exclusive and difficult to obtain . For this reason, it is very attractive to the consumer and they value it even beyond the price: it has been proven that the customer experience surpasses the price and the product as a high added value of the companies compared to the competition . You want to know more? Don't miss: Memorable Customer Experience: 5 Successful Customer Service Examples . What are the value-added services To understand what high value-added services are, you must know that to provide them, you must focus on the customer experience.

In other words, you need to offer a complete service, of excellent quality, that fully satisfies the needs and expectations of the consumer . Did you know that only 17% of companies provide added value to their customers? Find out how to do it with these 5 high-quality services you need to know and implement to boost their experience and stand out from the competition : fluid and agile AI To answer what high value-added Phone Number List services are, AI must necessarily be mentioned. In recent years, the growth and development of artificial intelligence in the corporate field has been very significant . 65 % of leaders believe that the AI ​​of the bots being used are becoming more human and natural . However, in the same study, it is highlighted that, in 78% of cases, it is necessary to communicate with a human agent anyway.



This is why 75% of customers expect AI to provide the same level of service as human agents in the near future. This implies that if you want to provide high value-added services, you need to increase the budget for AI technology investment . In this way, you will achieve the evolution of the workforce, so that your agents can focus their efforts on the interactions that really require human intervention. conversational experiences Another indispensable aspect when talking about what high added value services are are conversational experiences . These imply the fluid and natural interaction between client and company , where the person is in control. Among the expectations of clients regarding the conversational service , the following stand out: 72 % want immediate service ; 71 % demand natural conversational experiences ; 70 % want agents to have full context of previous conversations; 66 % expect to be able to interact without limiting or interrupting their daily activities ; 62 % believe that experiences should flow naturally between physical and digital spaces.